Belleville Senators Hockey Club
265 Cannifton Road
Belleville, Ontario K8N4V8
T: +1 (613) 967-8067
Box Office Hours
|Tuesday||12:00PM – 5:00PM|
|Wednesday||12:00PM – 5:00PM|
|Thursday||12:00PM – 5:00PM|
|Friday||12:00PM – 5:00PM|
|Saturday||12:00PM – 5:00PM|
On game days, the Box Office will open from 12pm-8pm.
Locker Room Hours
|Tuesday||4:00PM – 8:00PM|
|Wednesday||4:00PM – 8:00PM|
|Thursday||4:00PM – 8:00PM|
|Friday||4:00PM – 8:00PM|
|Saturday||10:00AM – 8:00PM|
|Sunday||11:00AM – 5:00PM|
CAA Arena will also feature merchandise kiosks inside the arena while our online store can be accessed here.
CAA Arena Doors Open
Doors to the CAA Arena will open for Belleville Senators games one hour before the scheduled puck drop for all ticket holders.
Please be advised that Gates 3 and 4 of the CAA Arena will be closed for entry once the first period concludes. Entry at Gates 1 and 2 of the CAA Arena remain open for the duration of the game.
CAA Arena Fan Code of Conduct
Fans must remain in their seats and out of the aisles during play and are required to wait for a whistle before getting up or going to your seat. Kicking or resting of feet on the seat in front of you is prohibited.
CAA Arena Re-Entry Policy
The CAA Arena has a strict no re-entry policy. Patrons who leave the CAA Arena will NOT be permitted re-entry.
CAA Arena Smoking Policy
The CAA Arena is a NON SMOKING facility. Patrons will not be able to leave the CAA Arena to smoke and then return to the game or event.
CAA Arena Prohibited Items
- Food or beverages purchased outside of the CAA Arena
- Bottles and cans
- Aerosol cans
- Inline skates
- Roller skates
- Illegal drugs or noxious substances
- Helium balloons
- Stolen tickets
- Cameras, sound and/or video recording devices as per event restrictions
- Horns, noisemakers and cowbells
- Frisbees and/or beach balls
- Laser pointers
- Any mechanically enhanced noise making devices, i.e. air horns with sirens, whistles
- Spiked or studded jewellery or belts
- Weapons and dangerous devices of any type such as firearms, explosives, stun guns, handcuffs, clubs, batons, martial arts instruments, knives, etc.
Building management reserves the right in their absolute discretion to deny access for any item(s) deemed a safety concern or may result in an undesirable impact on the guest experience at the CAA Arena.
If a guest is found in the CAA Arena with a prohibited item, the item will be confiscated, and, in some cases, the fan may be evicted from the building.
CAA Arena Parking
Parking at the Quinte Sport & Wellness Centre is free, however there is a limited number of spots available. We strive to provide the best experience for our fans, and parking is a big part of that experience. Because of this, we would like to update you and clarify some important parking policy changes at CAA Arena, effective October 19th, 2018. Details of this new Parking Policy can be found here.
Fans are encouraged to take advantage of the Park and Ride service offered. Details on the Park and Ride shuttle service can be found here.
Parking spaces for CAA Arena guests with disabilities are available on a first-come, first-served basis on the South side and East Side of the Quinte Sport & Wellness Centre.
CAA Arena Infant Policy
Belleville Senators games do not require a child who is two and under to have a ticket unless they are to occupy a seat.
CAA Arena Service Animals Policy
The CAA Arena welcomes our fans with disabilities and their service animals. Service animals may accompany the fan in areas of the CAA Arena open to the general public. Fans should ensure that they have the proper documentation that identifies their animal as a certified service animal.
Assistive Devices – The CAA Arena welcomes our fans with disabilities and allows them to use their own personal devices. Fans that are in possession of a ticket for a standard seat, but require an accessible seat will need to exchange their ticket prior to the event, subject to availability.
CAA Arena Cameras and Recording Devices
Recording devices such as, audio (such as recorders) or video (such as the use of the video option on digital cameras) are not permitted in the CAA Arena. However, guests are permitted to bring small still cameras without a camera bag to any Senators game. Still cameras with the option of the use of detachable lenses are not permitted.
The camera flash option can only be used during the pre-game warm-up at the CAA Arena. Cameras cannot have any type of transmitter mechanism for the purpose of using a flash or strobes. The use of the camera during games is allowed only from the patron’s ticketed seat. The use of the camera cannot interfere with other fans’ enjoyment of the game.
CAA Arena Directions
The CAA Arena can be reached by taking exit 544 from the 401.
From the 401 East, take exit 544 and turn left. The arena will be on your left in 1km.
From the 401 West, take exit 544 and turn right. The arena will be on your left in 800m.