Belleville Senators COVID-19 Information

Nothing is more important to us than our fans and the Bay of Quinte community. With this in mind, we would like to share the following information based on questions we are receiving from fans to help keep you informed on matters resulting from the Coronavirus (COVID-19) pandemic.

Information on the Coronavirus (COVID-19)

The most accurate and up-to-date information on the coronavirus (COVID-19) can be found through Canada’s public health authorities.

Hastings & Prince Edward Public Health website:

Public Health Ontario:

Canadian Public Health Agency:


What happens if I have tickets for a game that has been cancelled?

Depending on the ticket package and point of purchase, there are multiple offers available for those to receive the full value of their tickets.  Single ticket purchasers through Ticketmaster will be contacted by Ticketmaster directly. Tickets purchased at our Box Office location at the Quinte Sports and Wellness Centre must be exchanged or returned at that location, which is currently closed. Please stay tuned for more information when it can safely reopen.

(If you have not received information regarding tickets purchased for the 2019/2020 season please contact us:      


What is the status of the 2020/2021 season?

This upcoming season has been delayed, and will start no earlier than February 5th 2021. Read more about this here.


I am a Seasons Ticket Member, and have received information about payments and payment plans. Do I have to pay right now?

No, we are not asking Season Ticket Members to pay for their tickets right now if they do not want to. Many fans take advantage of our interest free payment plans and have asked to start making payments. Payment plans begin as of September 15th. This is to allow fans to spread out their payments and to try to help ease the burden of a lump payment at the beginning of the season. In fact, we have created a payment plan that goes into March.   The transfer of credits from the 2019/20 season if selected holds your seats and acts as a deposit for the 2020/21 season.


What happens if the season is cancelled or delayed more?

In the  event that a season does not take place our ticket holders will always have the option to move their money to the 2021/2022 season to hold their seats, or maintain a credit on their account for future purchases. All ticket holders will receive the full value of any payments made, or tickets purchased in the event of a season cancellation or delay that would affect the package purchased.


Will masks be required in the arena? What will the schedule be like and when will it be released? Will CAA Arena be socially distanced? 

The health and safety of Senators fans, players, partners and staff remain the organisation’s highest priority, and we encourage everyone to continue prioritizing your health and that of others as we continue measures to limit the spread of COVID-19. While we may not have all of the answers to these questions today, we are working diligently with the American Hockey League, local and federal health authorities, the City of Belleville and the Ottawa Senators to ensure that all protocols required to ensure safety will be in place. We will be communicating more about the in arena experience when we can, and appreciate the patience our fans have shown us during these unprecedented times.  If you have a specific question please call our office at 613.967.8067 or email us at


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