Nothing is more important to us than our fans and the Bay of Quinte community. With this in mind, we would like to share the following information based on questions we are receiving from fans to help keep you informed on matters resulting from the Coronavirus (COVID-19) pandemic.
Information on the Coronavirus (COVID-19)
Where can I get information on the Coronavirus?
The most accurate and up-to-date information on the coronavirus (COVID-19) can be found through Canada’s public health authorities.
Hastings & Prince Edward Public Health website: https://hpepublichealth.ca/the-novel-coronavirus-2019ncov/
Public Health Ontario: https://www.publichealthontario.ca/
Canadian Public Health Agency: https://www.canada.ca/en/public-health.html
AHL 2019-20 Season
The coronavirus pandemic has created great uncertainty for communities. Per an official announcement from the AHL on March 16, the indefinite suspension of play will not be lifted before May. UPDATE: On May 7th 2020, the AHL 2019-20 season was officially cancelled. Read more about this here.
Where can I get information on when the Belleville Senators games will resume?
The AHL will provide direction on all AHL-sanctioned events, including games. Once any decisions have been made by the League, fans will be updated and it will be posted to this page on our website. The 2020/21 season is currently scheduled to begin in October.
Frequently Asked Questions
What happens if I have tickets for a game that has been cancelled?
Depending on the ticket package and point of purchase, there are multiple offers available for those to receive the full value of their tickets. Please contact firstname.lastname@example.org with any questions you have about tickets for cancelled games. Single ticket purchasers through Ticketmaster will be contacted by Ticketmaster directly. Tickets purchased at our Box Office location at the Quinte Sports and Wellness Centre must be exchanged or returned at that location, which is currently closed. Please stay tuned for more information when it can safely reopen.
I bought a ticket from a third-party reseller. Is this ticket still valid?
Everyone who purchased tickets from a third-party platform must contact the marketplace platform for more information. This excludes Ticketmaster, the official ticket platform of the Belleville Senators.
I rented a suite or party box for a postponed game. How do I get more information?
Anyone who has rented a suite or party box for a single event will be contacted by the Ticket Sales and Service Department. If you have not yet been contacted or you have an immediate concern please contact us: email@example.com